While my current host, MMA, has been very responsive over the past 5 years or so that they've hosted Brewerfan, we've really outgrown the limitation of running the site off a single server. The first step I've taken in transitioning from one host to another was to take our hosted email (used by our staff members who have custom brewerfan.net email addresses) to another host.
Dotster, who's my vendor of choice for domain name registration, does email hosting for 99 cents a month (10 email addresses, which is just about right for the amount of staff we have, and 1.5 GB of space as compared to a TOTAL of 1GB of space that my current provider gave me [and that includes DB space and file sapce]), so I went with that.
They asked if I wanted to transfer over my DNS entries. Assuming that since I had just signed up for email hosting and nothing else, I assumed that they would just transfer over my MX records. To my chagrin, I started getting complaints from users that they couldn't see the site anymore. Dotster had taken the liberty of transferring all the DNS entries (including the "A" records which point to my web server) to their name server.
Dotster's instructions about how to change MX records were abysmally innacurate, so I had to start the task of opening a dialog with them via a trouble ticket. I hope this goes smoothly, since dealing with companies via generic feedback mechanisms just never seems to go smoothly.
Here's to a quick resolution,
Brian
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Well, that was frustrating. 24 hours for a one line response. Better than nothing, I guess.
ReplyDeleteUPDATE: My current web host just updated my MX record for me about 10 minutes after I emailed them. That's some pretty snazzy response time. I almost feel bad that I'm going to leave them in a couple of months.
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